--- title: How do I close or complete a case once I've finished working on it? description: This article guides you through how to close a case once you've completed work on it --- [Skip to content](https://knowledge.exizent.com/how-do-i-close-a-case#main-content) ![Exizent\_logo\_non-fixed\_White\_Large.png\]](https://knowledge.exizent.com/hs-fs/hubfs/Exizent_logo_non-fixed_White_Large.png?height=45&name=Exizent_logo_non-fixed_White_Large.png) Open main navigation Close main navigation Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledge.exizent.com/?hsLang=en) 2. [Creating and Managing a Case](https://knowledge.exizent.com/creating-and-managing-a-case?hsLang=en) 3. [Managing your case](https://knowledge.exizent.com/creating-and-managing-a-case?hsLang=en#managing-your-case) # How do I close or complete a case once I've finished working on it? ## This article guides you through how to close a case once you've completed work on it - Open the case you're working on - [How do I find a case I'm working on?](https://knowledge.exizent.com/locate-my-case?hsLang=en) - At the bottom left of the estate overview, you can choose to **Close case** ** ![20220102 Archive or Close Case](https://knowledge.exizent.com/hs-fs/hubfs/Knowledge%20Base/Knowledge%20Base%20screenshots/20220102%20Archive%20or%20Close%20Case.png?width=631&name=20220102%20Archive%20or%20Close%20Case.png)**   - This window will pop up, click **Close case** again ![20220102 Close Case](https://knowledge.exizent.com/hs-fs/hubfs/20220102%20Close%20Case.png?width=463&name=20220102%20Close%20Case.png) - If you ever need to open the case again, there will be the option on any closed case to do so:  ![20220102 Open Case](https://knowledge.exizent.com/hs-fs/hubfs/20220102%20Open%20Case.png?width=391&name=20220102%20Open%20Case.png) - Back in **Your overview** or **Company overview**, you can see the **Status** of all cases and are able to filter in order to see **All Cases**, **Open**, **Closed** or **Archived**. [Find out more about the search and filter functions for cases](https://knowledge.exizent.com/locate-my-case?hsLang=en) ![20220304 Company Overview Search Filter Status](https://knowledge.exizent.com/hs-fs/hubfs/Knowledge%20Base/Knowledge%20Base%20screenshots/20220304%20Company%20Overview%20Search%20Filter%20Status.png?width=688&name=20220304%20Company%20Overview%20Search%20Filter%20Status.png) 💡 The filter function helps you manage your workload. You can view all closed cases to check on progress or choose to see only open cases still to work on ⭐ If you are a **Company admin** you can close any case but for **Case owners**, you can only close cases that you have created  💁 As a Company Admin, you can also use these handy views to check on your team's workload. [How do I know what my role or permission level is?](https://knowledge.exizent.com/how-can-i-view-colleagues-with-access-to-exizent?hsLang=en) 👷 Our team are regularly making improvements and adding new features. Some things may have changed since this guide was written as functionality gets even more fabulous. 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