--- title: How do I delete or archive a case? description: If you have opened a case which you no longer need to work on and want to delete it, follow this guide --- [Skip to content](https://knowledge.exizent.com/how-do-i-delete-or-archive-a-case#main-content) ![Exizent\_logo\_non-fixed\_White\_Large.png\]](https://knowledge.exizent.com/hs-fs/hubfs/Exizent_logo_non-fixed_White_Large.png?height=45&name=Exizent_logo_non-fixed_White_Large.png) Open main navigation Close main navigation Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledge.exizent.com/?hsLang=en) 2. [Creating and Managing a Case](https://knowledge.exizent.com/creating-and-managing-a-case?hsLang=en) 3. [Managing your case](https://knowledge.exizent.com/creating-and-managing-a-case?hsLang=en#managing-your-case) # How do I delete or archive a case? ## If you have opened a case which you no longer need to work on and want to delete it, follow this guide 💁 Please note, if you wish to close the case because you've completed it rather than because you want to delete it, [see here](https://knowledge.exizent.com/how-do-i-close-a-case?hsLang=en)for the guide on how If you no longer require a case, for example a client no longer wishes you to act on their behalf, you are able to archive the case so it no longer shows up in your workload. You can always unarchive a case if necessary. - When you open the case, navigate to the bottom left and click **Archive case** **![](https://knowledge.exizent.com/hs-fs/hubfs/image-png-Dec-27-2024-12-37-58-2168-PM.png?width=198&height=400&name=image-png-Dec-27-2024-12-37-58-2168-PM.png)** - In the window that pops up, click**Archive case **again ![20220102 Archive Case](https://knowledge.exizent.com/hs-fs/hubfs/20220102%20Archive%20Case.png?width=536&height=414&name=20220102%20Archive%20Case.png) - You'll immediately be taken back to the **Your overview **page showing your case dashboard - Back in **Your overview** or **Company overview**, you can see the **Status** of all cases and are able to filter in order to see **All Cases**, **Open**, **Closed** or **Archived**. [Find out more about the search and filter functions for cases](https://knowledge.exizent.com/locate-my-case?hsLang=en) ![20220102 search archived cases](https://knowledge.exizent.com/hs-fs/hubfs/20220102%20search%20archived%20cases.png?width=688&height=254&name=20220102%20search%20archived%20cases.png) - To unarchive, open the case and from the bottom left hand menu click **Unarchive case ** ![20220102 Unarchive case](https://knowledge.exizent.com/hs-fs/hubfs/20220102%20Unarchive%20case.png?width=218&height=450&name=20220102%20Unarchive%20case.png) 👌 You can archive any case if you are a **Company admin** but if you are a **Case owner**, you can only archive cases you have created  👷 Our team are regularly making improvements and adding new features. Some things may have changed since this guide was written as functionality gets even more fabulous. 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