---
title: How do I set up MFA using the Twilio Authy authenticator app?
description: In this article we will show you how to download and set up the Twilio Authy authenticator app and setup Multifactor Authentication (MFA) on your Exizent account
---

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1. [Knowledge Base](https://knowledge.exizent.com/?hsLang=en)
2. [Getting Started](https://knowledge.exizent.com/getting-started?hsLang=en)
3. [Multifactor Authentication (MFA)](https://knowledge.exizent.com/getting-started?hsLang=en#multifactor-authentication-mfa)

# How do I set up MFA using the Twilio Authy authenticator app?

## In this article we will show you how to download and set up the Twilio Authy authenticator app and setup Multifactor Authentication (MFA) on your Exizent account

[**Twilio authy installation**](https://knowledge.exizent.com/how-do-i-set-up-mfa-using-the-authy-authenticator#authyinstallation)

[**How to set up MFA on your Exizent account via QR code**](https://knowledge.exizent.com/how-do-i-set-up-mfa-using-the-authy-authenticator#qrauthy)

[**How to set up MFA on your Exizent account via manual code**](https://knowledge.exizent.com/how-do-i-set-up-mfa-using-the-authy-authenticator#manualauthy)

⚠️ Please do not use your phone's camera to scan the QR code on the login page, this should be scanned using the MFA app of your choice. Guidance below

### Twilio authy installation

- Download the Twilio Authy app from either the Apple App Store or Google Play Store, the icon will look like this:  
  ![20230830 - MFA - Authy Authenticator Symbol](https://knowledge.exizent.com/hs-fs/hubfs/Knowledge%20Base/Knowledge%20Base%20screenshots/20230830%20-%20MFA%20-%20Authy%20Authenticator%20Symbol.png?width=164&height=158&name=20230830%20-%20MFA%20-%20Authy%20Authenticator%20Symbol.png)
- Open the **Authy Authenticator** app
- Enter your phone number and click **Submit**
- Enter your email and click **Submit**

![20230830 - MFA - Authy Authenticator - open](https://knowledge.exizent.com/hs-fs/hubfs/Knowledge%20Base/Knowledge%20Base%20screenshots/20230830%20-%20MFA%20-%20Authy%20Authenticator%20-%20open.png?width=571&height=418&name=20230830%20-%20MFA%20-%20Authy%20Authenticator%20-%20open.png)

 

### Setting up MFA on your Exizent Account via QR code

- The first time you login to the Exizent platform you will be presented with a QR code on your log in page 
  
  ![20230824 - MFA - Exizent email QR Code-2](https://knowledge.exizent.com/hs-fs/hubfs/Knowledge%20Base/Knowledge%20Base%20screenshots/20230824%20-%20MFA%20-%20Exizent%20email%20QR%20Code-2.png?width=285&height=493&name=20230824%20-%20MFA%20-%20Exizent%20email%20QR%20Code-2.png)
- In the **Authy Authenticator** app, click the **+** symbol:

![20230830 - MFA - Authy Authenticator - add](https://knowledge.exizent.com/hs-fs/hubfs/Knowledge%20Base/Knowledge%20Base%20screenshots/20230830%20-%20MFA%20-%20Authy%20Authenticator%20-%20add.png?width=261&height=418&name=20230830%20-%20MFA%20-%20Authy%20Authenticator%20-%20add.png)

- Select **OK** to give access to your phone's camera

![20230830 - MFA - Authy Authenticator Adding Exizent QR Code](https://knowledge.exizent.com/hs-fs/hubfs/Knowledge%20Base/Knowledge%20Base%20screenshots/20230830%20-%20MFA%20-%20Authy%20Authenticator%20Adding%20Exizent%20QR%20Code.png?width=204&height=469&name=20230830%20-%20MFA%20-%20Authy%20Authenticator%20Adding%20Exizent%20QR%20Code.png)

- On the Exizent MFA setup screen, scan the QR code using your **Authy** app
- Enter a **Nickname** and click **Save**

**![20230830 - MFA - Authy Authenticator enter nickname (updated)](https://knowledge.exizent.com/hs-fs/hubfs/Knowledge%20Base/Knowledge%20Base%20screenshots/20230830%20-%20MFA%20-%20Authy%20Authenticator%20enter%20nickname%20(updated).png?width=280&height=334&name=20230830%20-%20MFA%20-%20Authy%20Authenticator%20enter%20nickname%20(updated).png)**

- In the **Authy** app, a MFA one-time code will be displayed on screen:  
  ![20230830 - MFA - Authy Authenticator one time code](https://knowledge.exizent.com/hs-fs/hubfs/Knowledge%20Base/Knowledge%20Base%20screenshots/20230830%20-%20MFA%20-%20Authy%20Authenticator%20one%20time%20code.png?width=253&height=276&name=20230830%20-%20MFA%20-%20Authy%20Authenticator%20one%20time%20code.png)
- Enter this code as requested on the log in page in the Exizent platform and your set up will be complete
  
  ![20230830 Exizent enter MFA code view-2](https://knowledge.exizent.com/hs-fs/hubfs/Knowledge%20Base/Knowledge%20Base%20screenshots/20230830%20Exizent%20enter%20MFA%20code%20view-2.png?width=688&height=508&name=20230830%20Exizent%20enter%20MFA%20code%20view-2.png)
  
  💡 The one-time code in the authenticator app will reset every 30 seconds - there is a timer next to the code indicating how long you have left to enter the code until a new one is generated
- Go to the Exizent [login screen](https://legal.exizent.com/)
- Enter your username and password and an MFA pop up window will appear requesting a new one-time code from your authenticator app to sign into the platform
- Look to your app to get the code and when you enter it, you have the option to tick  'remember this for 30 days' if you do this, you will only be asked for a code every 30 days and f you do not choose to remember the device, you will be asked for an MFA code upon every log in
- Complete work on your cases in the Exizent platform as normal

### Setting up MFA on your Exizent Account via Manual code

- The first time you login to the Exizent platform you will be presented with a QR code on your log in page
- To use a manual code, click '**Trouble scanning?'** 
  
  ![20230829 Trouble scanning indicator MFA-1](https://knowledge.exizent.com/hs-fs/hubfs/Knowledge%20Base/Knowledge%20Base%20screenshots/20230829%20Trouble%20scanning%20indicator%20MFA-1.png?width=308&height=541&name=20230829%20Trouble%20scanning%20indicator%20MFA-1.png)
- A manual code will appear on screen for you to enter onto your Microsoft authenticator app  
  ![20230829 Microsoft authernticator manual code produced-png](https://knowledge.exizent.com/hs-fs/hubfs/20230829%20Microsoft%20authernticator%20manual%20code%20produced-png.png?width=688&height=564&name=20230829%20Microsoft%20authernticator%20manual%20code%20produced-png.png)
- In the **Authy** app click **No QR code? Enter key manually**
- Enter the **Key** provided on the log in page in the Exizent platform

![20230830 - MFA - Authy Authenticator - manual code](https://knowledge.exizent.com/hs-fs/hubfs/Knowledge%20Base/Knowledge%20Base%20screenshots/20230830%20-%20MFA%20-%20Authy%20Authenticator%20-%20manual%20code.png?width=688&height=391&name=20230830%20-%20MFA%20-%20Authy%20Authenticator%20-%20manual%20code.png)

- In the **Authy** app, a MFA one-time code will be displayed on screen:

![20230830 - MFA - Authy Authenticator one time code](https://knowledge.exizent.com/hs-fs/hubfs/Knowledge%20Base/Knowledge%20Base%20screenshots/20230830%20-%20MFA%20-%20Authy%20Authenticator%20one%20time%20code.png?width=253&height=276&name=20230830%20-%20MFA%20-%20Authy%20Authenticator%20one%20time%20code.png)

- Enter this code as requested on the MFA setup screen in the Exizent platform and your set up will be complete
  
  ![20230830 Exizent enter MFA code view-2](https://knowledge.exizent.com/hs-fs/hubfs/Knowledge%20Base/Knowledge%20Base%20screenshots/20230830%20Exizent%20enter%20MFA%20code%20view-2.png?width=688&height=508&name=20230830%20Exizent%20enter%20MFA%20code%20view-2.png)

💡 The one-time code in the authenticator app will reset every 30 seconds - there is a timer next to the code indicating how long you have left to enter the code until a new one is generated

- Go to the Exizent [login screen](https://legal.exizent.com/)
- Enter your username and password and an MFA pop up window will appear requesting a new one-time code from your authenticator app to sign into the platform
- Look to your app to get the code and when you enter it, you have the option to tick  'remember this for 30 days' if you do this, you will only be asked for a code every 30 days and f you do not choose to remember the device, you will be asked for an MFA code upon every log in
- Complete work on your cases in the Exizent platform as normal#

💁 Please see our [FAQs](https://knowledge.exizent.com/faqs-for-multi-factor-authentication?hsLang=en)for more MFA guidance 

👷 Our team are regularly making improvements and adding new features. Some things may have changed since this guide was written as functionality gets even more fabulous. If you need further assistance, please contact the Customer Success team who are always happy to help

🖥️ **Chat to us** through the knowledge base - click the chat icon in the bottom right corner of this page

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