How do I set up MFA using the Twilio Authy authenticator app?

In this article we will show you how to download and set up the Twilio Authy authenticator app and setup Multifactor Authentication (MFA) on your Exizent account

How to set up MFA on your Exizent account via QR code

How to set up MFA on your Exizent account via manual code

⚠️ Please do not use your phone's camera to scan the QR code on the login page, this should be scanned using the MFA app of your choice. Guidance below

Twilio authy installation

Download the Twilio Authy app from either the Apple App Store or Google Play Store, the icon will look like this:
Open the Authy Authenticator app
Enter your phone number and click Submit
Enter your email and click Submit

20230830 - MFA - Authy Authenticator - open

Setting up MFA on your Exizent Account via QR code

The first time you login to the Exizent platform you will be presented with a QR code on your log in page
In the Authy Authenticator app, click the + symbol:

20230830 - MFA - Authy Authenticator - add

Select OK to give access to your phone's camera

20230830 - MFA - Authy Authenticator Adding Exizent QR Code

On the Exizent MFA setup screen, scan the QR code using your Authy app
Enter a Nickname and click Save

In the Authy app, a MFA one-time code will be displayed on screen:
Enter this code as requested on the log in page in the Exizent platform and your set up will be complete

💡 The one-time code in the authenticator app will reset every 30 seconds - there is a timer next to the code indicating how long you have left to enter the code until a new one is generated
Go to the Exizent login screen
Enter your username and password and an MFA pop up window will appear requesting a new one-time code from your authenticator app to sign into the platform
Look to your app to get the code and when you enter it, you have the option to tick 'remember this for 30 days' if you do this, you will only be asked for a code every 30 days and f you do not choose to remember the device, you will be asked for an MFA code upon every log in
Complete work on your cases in the Exizent platform as normal

Setting up MFA on your Exizent Account via Manual code

The first time you login to the Exizent platform you will be presented with a QR code on your log in page
To use a manual code, click 'Trouble scanning?'
A manual code will appear on screen for you to enter onto your Microsoft authenticator app
In the Authy app click No QR code? Enter key manually
Enter the Key provided on the log in page in the Exizent platform

20230830 - MFA - Authy Authenticator - manual code

In the Authy app, a MFA one-time code will be displayed on screen:

20230830 - MFA - Authy Authenticator one time code

Enter this code as requested on the MFA setup screen in the Exizent platform and your set up will be complete

💡 The one-time code in the authenticator app will reset every 30 seconds - there is a timer next to the code indicating how long you have left to enter the code until a new one is generated

Go to the Exizent login screen
Enter your username and password and an MFA pop up window will appear requesting a new one-time code from your authenticator app to sign into the platform
Look to your app to get the code and when you enter it, you have the option to tick 'remember this for 30 days' if you do this, you will only be asked for a code every 30 days and f you do not choose to remember the device, you will be asked for an MFA code upon every log in
Complete work on your cases in the Exizent platform as normal#

💁 Please see our FAQs for more MFA guidance

👷 Our team are regularly making improvements and adding new features. Some things may have changed since this guide was written as functionality gets even more fabulous. If you need further assistance, please contact the Customer Success team who are always happy to help

🖥️ Chat to us through the knowledge base - click the chat icon in the bottom right corner of this page

☎️ Call us on 020 8152 2902

✉️ Email us on support@legal.exizent.com