How do I set up MFA using the Google authenticator app?

In this article we will show you how to download and set up the Google authenticator app and setup Multifactor Authentication (MFA) on your Exizent account

Google authenticator installation

How to setup MFA on your Exizent account via QR code

How to setup MFA on your Exizent account via manual code

Google authenticator installation

• Download the Google Authenticator app from either the Apple App Store or Google Play Store, the icon will look like this:
  
   
• Open the Google Authenticator app
• Click Get Started

• On the next screen select continue as XXXXX if you already have a Google account
• If you don't have a Google account select Use Authenticator without an account

Setting up MFA on your Exizent Account via QR code

• The first time you login to the Exizent platform you will be presented with a QR code on your log in page 
  
  
  
  
• In the Google Authenticator app, click the + symbol at the bottom of the screen

• Select OK to give access to your phone's camera

• On the Exizent log in page, scan the QR code using your Google authenticator app
• In the Google authenticator app, a MFA one-time code will be displayed on screen:
  
  

• Enter this code as requested on the MFA setup screen on the Exizent log in page
  
  
  
  
  

• Go to the Exizent login screen
• Enter your username and password and an MFA pop up window will appear requesting a new one-time code from your authenticator app to sign into the platform
• Look to your app to get the code and when you enter it, you have the option to tick  'remember this for 30 days' if you do this, you will only be asked for a code every 30 days and f you do not choose to remember the device, you will be asked for an MFA code upon every log in 
• Complete work on your cases in the Exizent platform as normal

Setting up MFA on your Exizent Account via Manual code

• The first time you login to the Exizent platform you will be presented with a QR code on your log in page 
  
  
  
  
• Click Trouble scanning? - a manual code will appear on the log in screen for you to enter onto your Google authenticator app
  
• In the Google Authenticator app, click the + symbol and click on 'Enter a set up key'
• In the Account field, enter Exizent
• In the Key field, enter the code displayed on the Exizent MFA setup screen then click Add

• In the Google authenticator app, a MFA one-time code will be displayed on screen

• Enter this code as requested on the MFA setup screen in the Exizent platform
  
  
  
  
• Go to the Exizent login screen
• Enter your username and password and an MFA pop up window will appear requesting a new one-time code from your authenticator app to sign into the platform
• Look to your app to get the code and when you enter it, you have the option to tick  'remember this for 30 days' if you do this, you will only be asked for a code every 30 days and f you do not choose to remember the device, you will be asked for an MFA code upon every log in 
• Complete work on your cases in the Exizent platform as normal