How do I set up MFA using the Google authenticator app?

In this article we will show you how to download and set up the Google authenticator app and setup Multifactor Authentication (MFA) on your Exizent account

How to setup MFA on your Exizent account via QR code

How to setup MFA on your Exizent account via manual code

Please do not scan the QR code on the login page on Exizent via your phone's camera, this is to be scanned via the Google authenticator app, with instructions in the article links below.

Google authenticator installation

Download the Google Authenticator app from either the Apple App Store or Google Play Store, the icon will look like this:
Open the Google Authenticator app
Click Get Started

On the next screen select continue as XXXXX if you already have a Google account
If you don't have a Google account select Use Authenticator without an account

20230824 - MFA - Google Authenticator Welcome

Setting up MFA on your Exizent Account via QR code

When you receive notification MFA has been enabled on your Exizent account, login to the Exizent platform
After clicking Sign in you will see the pop up screen below to setup MFA on your account
In the Google Authenticator app, click the + symbol

20230824 - MFA - Google Authenticator Adding Exizent

Select OK to give access to your phone's camera

20230824 - MFA - Google Authenticator Adding Exizent QR Code

On the Exizent MFA setup screen, scan the QR code using your Google authenticator app
In the Google authenticator app, a MFA one-time code will be displayed on screen:
Enter this code as requested on the MFA setup screen in the Exizent platform

Go to the Exizent login screen
Enter your username and password and an MFA pop up window will appear requesting a new one-time code from your authenticator app to sign into the platform
Consult your authenticator app to obtain the code, enter in the Exizent platform and choose Continue to sign in
Complete work on your cases in the Exizent platform as normal

💡 Note you can choose to tick the option to "Remember this device for 30 days" to prevent you having to generate a one-time MFA code every time you login to the platform

Setting up MFA on your Exizent Account via Manual code

When you receive notification MFA has been enabled on your Exizent account, login to the Exizent platform
After clicking Sign in you will see the pop up screen below to setup MFA on your account
Click Trouble scanning? - a manual code will appear on screen for you to enter onto your Google authenticator app
In the Google Authenticator app, click the + symbol and click on 'Enter a set up key'
In the Account field, enter Exizent
In the Key field, enter the code displayed on the Exizent MFA setup screen then click Add

20230830 - MFA - Google Authenticator manual code

In the Google authenticator app, a MFA one-time code will be displayed on screen

20230824 - MFA - Google Authenticator Accounts

Enter this code as requested on the MFA setup screen in the Exizent platform
Go to the Exizent login screen
Enter your username and password and an MFA pop up window will appear requesting a new one-time code from your authenticator app to sign into the platform
Consult your authenticator app to obtain the code, enter in the Exizent platform and choose Continue to sign in
Complete work on your cases in the Exizent platform as normal

💡 Note you can choose to tick the option to "Remember this device for 30 days" to prevent you having to generate a one-time MFA code every time you login to the platform

👷 Our team are regularly making improvements and adding new features. Some things may have changed since this guide was written as functionality gets even more fabulous. If you need further assistance, please contact the Customer Success team who are always happy to help.

🖥️ Chat to us through the knowledge base - click the chat icon in the bottom right corner of this page

☎️ Call us on 020 8152 2902

✉️ Email us on support@legal.exizent.com