---
title: How do I invite colleagues to the platform?
description: This article will help you start adding users and building your team on the Exizent platform.
---

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# How do I invite colleagues to the platform?

## This article helps you add users and build your team on the Exizent platform.

❗ To invite colleagues you need to be a Company admin. [Understand more about permission levels here](https://knowledge.exizent.com/knowledge/permission-levels?hsLang=en)

### ** Inviting your colleagues**

- Log in to the Exizent platform
- Select the menu icon in the top right-hand corner, then select **Team overview**

![20220106 Team Overview menu with arrows and outline](https://knowledge.exizent.com/hs-fs/hubfs/Knowledge%20Base/Knowledge%20Base%20screenshots/20220106%20Team%20Overview%20menu%20with%20arrows%20and%20outline.png?width=345&name=20220106%20Team%20Overview%20menu%20with%20arrows%20and%20outline.png)

- On the **Team overview** page, click the **Add colleague** button

![](https://knowledge.exizent.com/hs-fs/hubfs/image-png-Sep-08-2026-03-20-39-4967-PM.png?width=566&height=353&name=image-png-Sep-08-2026-03-20-39-4967-PM.png)

 

- Enter the **Email address**, the **Role** you'd like them to have and the **Address** of their main office location. [Find out more about what the different roles mean](https://knowledge.exizent.com/permission-levels?hsLang=en)
- To add multiple colleagues, click **+ Add additional colleague **
- Once you have added all colleagues, click **Send invitation**

**![](https://knowledge.exizent.com/hs-fs/hubfs/image-png-Sep-08-2026-03-22-37-0238-PM.png?width=562&height=356&name=image-png-Sep-08-2026-03-22-37-0238-PM.png)**

❗Colleagues need an email address at the same domain as your company admin. You are unable to invite users with any other domain name.

![](https://knowledge.exizent.com/hs-fs/hubfs/image-png-Sep-08-2026-03-28-48-7632-PM.png?width=565&height=358&name=image-png-Sep-08-2026-03-28-48-7632-PM.png)

- Your colleague(s) will receive an invitation email called **Join us on the Exizent platform**

### ****What your colleague needs to do****

- Open the invitation email and click the link
- Choose a password to accept the invitation and create their account

- ![](https://knowledge.exizent.com/hs-fs/hubfs/image-png-Sep-08-2026-04-08-24-1627-PM.png?width=613&height=662&name=image-png-Sep-08-2026-04-08-24-1627-PM.png)
- Set up multi-factor authentication on their chosen authenticator app
- Fill in their details and click **Continue**

**![](https://knowledge.exizent.com/hs-fs/hubfs/image-png-Sep-08-2026-04-09-29-1703-PM.png?width=625&height=739&name=image-png-Sep-08-2026-04-09-29-1703-PM.png)**

 

👍Your colleague does not need to create a company or confirm their email address - accepting your invitation takes care of both, and they go straight to their dashboard.  

 

### **Keeping track of your invitations** 

The **Team overview** page has two sections:

- **Pending invitations** - everyone you have invited who has not set up their account yet, with the date their invitation runs out
- **Colleagues** - everyone who has finished setting up, with their user type and status 

![](https://knowledge.exizent.com/hs-fs/hubfs/image-png-Sep-08-2026-04-13-19-6519-PM.png?width=622&height=397&name=image-png-Sep-08-2026-04-13-19-6519-PM.png)

You can search both sections at once using the **Search colleagues** box, and sort either section by clicking a column heading.  

👍Colleagues stay under **Pending invitations** until they create their account, then they move into your **Colleagues** list.  

### **Invitation Options**

Every pending invitation has it's own options:

**Copy Link**

- Click **Copy link** to copy that colleague's invitation link, so you can send it to them yourself. This is useful if the invitation email has not arrived.  

![](https://knowledge.exizent.com/hs-fs/hubfs/image-png-Sep-09-2026-08-28-16-5331-AM.png?width=625&height=402&name=image-png-Sep-09-2026-08-28-16-5331-AM.png)

**Resend**

- Click **Resend** to send the invitation again.

![](https://knowledge.exizent.com/hs-fs/hubfs/image-png-Sep-09-2026-08-30-08-8593-AM.png?width=619&height=395&name=image-png-Sep-09-2026-08-30-08-8593-AM.png)

❗Resending gives your colleague a brand new link and starts the 7 days again. The link they were sent before stops working, so please send them the new one. 

**Delete invitation**

- To withdraw an invitation, click the ⋮ icon on that row and choose **Delete invitation**.

![](https://knowledge.exizent.com/hs-fs/hubfs/image-png-Sep-09-2026-08-32-22-4665-AM.png?width=623&height=405&name=image-png-Sep-09-2026-08-32-22-4665-AM.png)

![](https://knowledge.exizent.com/hs-fs/hubfs/image-png-Sep-09-2026-08-33-14-9374-AM.png?width=623&height=395&name=image-png-Sep-09-2026-08-33-14-9374-AM.png)

- The link you already sent stops working, and you can invite that colleague again whenever you like.  

### **How long do invitations last?**

- Invitations last 7 days. You can see when each one runs out in the **Expires** column on the **Team overview** page.
- If an invitation runs out before your colleague has used it, it stays on your list marked as **Expired**. Click **Resend** to send them a fresh one.

 

👍 On the Team overview page, your colleague(s) will show with a pending status until they create their account

😍 Want your colleague to start helping with your workload pronto? [Follow this guide to add them as a collaborator](https://knowledge.exizent.com/how-do-i-add-collaborators-to-my-case?hsLang=en)

💡 It's useful for users to click to receive updates from Exizent as this is how they'll find out about beneficial new features added to the platform 

👷 Our team are regularly making improvements and adding new features. Some things may have changed since this guide was written as functionality gets even more fabulous. If you need further assistance, please contact the Customer Success team who are always happy to help

🖥️ **Chat to us** through the knowledge base - click the chat icon in the bottom right corner of this page

☎️ **Call us** on **020 8152 2902**

✉️** Email us** on support@legal.exizent.com

 

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