In this article we will show you how to download and set up the Microsoft authenticator app and setup Multifactor Authentication (MFA) on your Exizent account
Microsoft authenticator installation
How to set up MFA on your Exizent account via QR code
How to set up MFA on your Exizent account via manual code
Microsoft authenticator installation
- Download the Microsoft Authenticator app from either the Apple App Store or Google Play Store, the icon will look like this:
- Open the Microsoft Authenticator app, you will be asked the below questions before moving to the final stage
- Accept the privacy terms
- This next section is optional - you don't need to select this to be able to press Continue
- Accept the privacy terms
Setting up MFA on your Exizent Account via QR code
- When you receive notification MFA has been enabled on your Exizent account, login to the Exizent platform
- After clicking Sign in you will see the pop up screen below to setup MFA on your account:
- In the Microsoft Authenticator app, click Scan a QR code
- Select OK to give access to your phone's camera
- On the Exizent MFA setup screen, scan the QR code using your Microsoft authenticator app
- In the Microsoft authenticator app, a MFA one-time code will be displayed on screen:
- Enter this code as requested on the MFA setup screen in the Exizent platform:
💡 The one-time code in the authenticator app will reset every 30 seconds - there is a timer next to the code indicating how long you have left to enter the code until a new one is generated
- Go to the Exizent login screen
- Enter your username and password and an MFA pop up window will appear requesting a new one-time code from your authenticator app to sign into the platform
- Consult your authenticator app to obtain the code, enter in the Exizent platform and choose Continue to sign in
- Complete work on your cases in the Exizent platform as normal
💡 Note you can choose to tick the option to Remember this device for 30 days to prevent you having to generate a one-time MFA code every time you login to the platform
Setting up MFA on your Exizent Account via Manual code
- When you receive notification MFA has been enabled on your Exizent account, login to the Exizent platform
- After clicking Sign in you will see the pop up screen below to setup MFA on your account:
- Click Trouble scanning? - a manual code will appear on screen for you to enter onto your Microsoft authenticator app
- In the Microsoft Authenticator app, click Scan a QR code
- Select OK to give access to your phone's camera
- Choose the option Or enter code manually
- In the account name field, enter Exizent
- In the secret key field, enter the code displayed on the Exizent MFA setup screen
- Click Finish and a MFA one-time code will be displayed on screen:
- Enter this code as requested on the MFA setup screen in the Exizent platform:
💡 The one-time code in the authenticator app will reset every 30 seconds - there is a timer next to the code indicating how long you have left to enter the code until a new one is generated
- Go to the Exizent login screen
- Enter your username and password and an MFA pop up window will appear requesting a new one-time code from your authenticator app to sign into the platform
- Consult your authenticator app to obtain the code, enter in the Exizent platform and choose Continue to sign in
- Complete work on your cases in the Exizent platform as normal
💡 Note you can choose to tick the option to Remember this device for 30 days to prevent you having to generate a one-time MFA code every time you login to the platform
👷 Our team are regularly making improvements and adding new features. Some things may have changed since this guide was written as functionality gets even more fabulous. If you need further assistance, please contact the Customer Success team who are always happy to help.
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☎️ Call us on 020 8152 2902
✉️ Email us on support@legal.exizent.com