In this article we will show you how to download and set up the Microsoft authenticator app and setup Multifactor Authentication (MFA) for your Exizent account
Microsoft authenticator installation
How to set up MFA on your Exizent account via QR code
How to set up MFA on your Exizent account via manual code
⚠️ Please do not use your phone's camera to scan the QR code on the login page, this should be scanned using the MFA app of your choice. Guidance below
Microsoft authenticator installation
- Download the Microsoft Authenticator app from either the Apple App Store or Google Play Store, the icon will look like this:
Setting up MFA on your Exizent Account via QR code
- The first time you login to the Exizent platform you will be presented with a QR code on your log in page
- In the Microsoft Authenticator app, click Add account or the + sign on the top right
- Choose the option 'Other' on the next screen
- Select OK to give access to your phone's camera if asked
- Scan the QR code on the Exizent log in page using your Microsoft authenticator app:
- In your Microsoft authenticator app, an MFA one-time code will be displayed on screen
- Enter the six digit code from your app on the MFA setup screen on the Exizent log in page and your set up is complete
💡 The one-time code in the authenticator app will reset every 30 seconds - there is a timer next to the code indicating how long you have left to enter the code until a new one is generated
- Go to the Exizent login screen
- Enter your username and password and an MFA pop up window will appear requesting a new one-time code from your authenticator app to sign into the platform
- Look to your app to get the code and when you enter it, you have the option to tick 'remember this for 30 days' if you do this, you will only be asked for a code every 30 days and f you do not choose to remember the device, you will be asked for an MFA code upon every log in
- Complete work on your cases in the Exizent platform as normal
Setting up MFA on your Exizent Account via Manual code
- The first time you login to the Exizent platform you will be presented with a QR code on your log in page
- Click Trouble scanning? - a manual code will appear on your login screen for you to enter into your Microsoft authenticator app
- In the Microsoft Authenticator app, click 'Add account' or the + sign on the top right
- Choose the option 'Other' on the next screen
- Select OK to give access to your phone's camera if asked
- Choose the option that says 'Or enter code manually'
- In the account name field, enter Exizent
- In the secret key field, enter the long code displayed on the Exizent MFA setup screen
- Click Finish and a MFA one-time code will be displayed on your app screen
- Enter the six digit code from your app, as requested on the MFA setup screen on the Exizent log in page and your set up will be complete
💡 The one-time code in the authenticator app will reset every 30 seconds - there is a timer next to the code indicating how long you have left to enter the code until a new one is generated
- Go to the Exizent login screen
- Enter your username and password and an MFA pop up window will appear requesting a new one-time code from your authenticator app to sign into the platform
- Look to your app to get the code and when you enter it, you have the option to tick 'remember this for 30 days' if you do this, you will only be asked for a code every 30 days and f you do not choose to remember the device, you will be asked for an MFA code upon every log in
- Complete work on your cases in the Exizent platform as normal
💁 Please see our FAQs for more MFA guidance
👷 Our team are regularly making improvements and adding new features. Some things may have changed since this guide was written as functionality gets even more fabulous. If you need further assistance, please contact the Customer Success team who are always happy to help
🖥️ Chat to us through the knowledge base - click the chat icon in the bottom right corner of this page
☎️ Call us on 020 8152 2902
✉️ Email us on support@legal.exizent.com