---
title: How do I set up MFA using the Microsoft Authenticator app?
description: In this article we will show you how to download and set up the Microsoft authenticator app and setup Multifactor Authentication (MFA) for your Exizent account
---

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3. [Multifactor Authentication (MFA)](https://knowledge.exizent.com/getting-started?hsLang=en#multifactor-authentication-mfa)

# How do I set up MFA using the Microsoft Authenticator app?

## In this article we will show you how to download and set up the Microsoft authenticator app and setup Multifactor Authentication (MFA) for your Exizent account

[**Microsoft authenticator installation**](https://knowledge.exizent.com/how-to-set-up-mfa-using-microsoft-authenticator#Microsoftinstallation)

**[How to set up MFA on your Exizent account via QR code](https://knowledge.exizent.com/how-to-set-up-mfa-using-microsoft-authenticator#qrmicrosoft)**

**[How to set up MFA on your Exizent account via manual code](https://knowledge.exizent.com/how-to-set-up-mfa-using-microsoft-authenticator#manualcode)**

⚠️ Please do not use your phone's camera to scan the QR code on the login page, this should be scanned using the MFA app of your choice. Guidance below

### **Microsoft authenticator installation**

- Download the Microsoft Authenticator app from either the Apple App Store or Google Play Store, the icon will look like this:

![20230824 Microsoft Authenticator app logo](https://knowledge.exizent.com/hs-fs/hubfs/Knowledge%20Base/Knowledge%20Base%20screenshots/20230824%20Microsoft%20Authenticator%20app%20logo.png?width=498&height=136&name=20230824%20Microsoft%20Authenticator%20app%20logo.png)

### Setting up MFA on your Exizent Account via QR code

- The first time you login to the Exizent platform you will be presented with a QR code on your log in page

![20230824 - MFA - Exizent email QR Code-2](https://knowledge.exizent.com/hs-fs/hubfs/Knowledge%20Base/Knowledge%20Base%20screenshots/20230824%20-%20MFA%20-%20Exizent%20email%20QR%20Code-2.png?width=305&height=528&name=20230824%20-%20MFA%20-%20Exizent%20email%20QR%20Code-2.png)

- In the **Microsoft Authenticator** app, click **Add account or the + sign on the top right**

![20230824 Microsoft authenticator - step 3-1](https://knowledge.exizent.com/hs-fs/hubfs/Knowledge%20Base/Knowledge%20Base%20screenshots/20230824%20Microsoft%20authenticator%20-%20step%203-1.png?width=311&height=501&name=20230824%20Microsoft%20authenticator%20-%20step%203-1.png)

- Choose the option **'Other'** on the next screen

![20240920 Add account Microsoft Auth](https://knowledge.exizent.com/hs-fs/hubfs/Knowledge%20Base/Knowledge%20Base%20screenshots/20240920%20Add%20account%20Microsoft%20Auth.png?width=373&height=342&name=20240920%20Add%20account%20Microsoft%20Auth.png)

- Select **OK** to give access to your phone's camera if asked
  
  ![20230824 Microsoft authenticator - step 4](https://knowledge.exizent.com/hs-fs/hubfs/Knowledge%20Base/Knowledge%20Base%20screenshots/20230824%20Microsoft%20authenticator%20-%20step%204.png?width=339&height=608&name=20230824%20Microsoft%20authenticator%20-%20step%204.png)
- Scan the QR code **on the Exizent log in** page using your **Microsoft authenticator** app:

![20230829 Microsoft authenticator step 4](https://knowledge.exizent.com/hs-fs/hubfs/Knowledge%20Base/Knowledge%20Base%20screenshots/20230829%20Microsoft%20authenticator%20step%204.png?width=343&height=645&name=20230829%20Microsoft%20authenticator%20step%204.png)

- In your **Microsoft authenticator** app, an MFA one-time code will be displayed on screen

![20230829 Microsoft authenticator code view-1](https://knowledge.exizent.com/hs-fs/hubfs/Knowledge%20Base/Knowledge%20Base%20screenshots/20230829%20Microsoft%20authenticator%20code%20view-1.png?width=510&height=242&name=20230829%20Microsoft%20authenticator%20code%20view-1.png)

- Enter the six digit code from your app on the MFA setup screen on the Exizent log in page and your set up is complete  
  ![20230830 Exizent enter MFA code view-2](https://knowledge.exizent.com/hs-fs/hubfs/Knowledge%20Base/Knowledge%20Base%20screenshots/20230830%20Exizent%20enter%20MFA%20code%20view-2.png?width=688&height=508&name=20230830%20Exizent%20enter%20MFA%20code%20view-2.png)

💡 The one-time code in the authenticator app will reset every 30 seconds - there is a timer next to the code indicating how long you have left to enter the code until a new one is generated

- Go to the Exizent [login screen](https://legal.exizent.com/)
- Enter your username and password and an MFA pop up window will appear requesting a new one-time code from your authenticator app to sign into the platform
- Look to your app to get the code and when you enter it, you have the option to tick  'remember this for 30 days' if you do this, you will only be asked for a code every 30 days and f you do not choose to remember the device, you will be asked for an MFA code upon every log in
- Complete work on your cases in the Exizent platform as normal

---

### Setting up MFA on your Exizent Account via Manual code

- The first time you login to the Exizent platform you will be presented with a QR code on your log in page
  
  ![20230829 Trouble scanning indicator MFA-1](https://knowledge.exizent.com/hs-fs/hubfs/Knowledge%20Base/Knowledge%20Base%20screenshots/20230829%20Trouble%20scanning%20indicator%20MFA-1.png?width=308&height=541&name=20230829%20Trouble%20scanning%20indicator%20MFA-1.png)

- Click **Trouble scanning?** - a manual code will appear on your login screen for you to enter into your Microsoft authenticator app
  
  ![20230829 Microsoft authernticator manual code produced-png](https://knowledge.exizent.com/hs-fs/hubfs/20230829%20Microsoft%20authernticator%20manual%20code%20produced-png.png?width=688&height=564&name=20230829%20Microsoft%20authernticator%20manual%20code%20produced-png.png)
- In the **Microsoft Authenticator** app, click '**Add account' or the + sign on the top right![20230824 Microsoft authenticator - step 3-1](https://knowledge.exizent.com/hs-fs/hubfs/Knowledge%20Base/Knowledge%20Base%20screenshots/20230824%20Microsoft%20authenticator%20-%20step%203-1.png?width=331&height=533&name=20230824%20Microsoft%20authenticator%20-%20step%203-1.png)**
- Choose the option **'Other'** on the next screen
  
  ![20240920 Add account Microsoft Auth](https://knowledge.exizent.com/hs-fs/hubfs/Knowledge%20Base/Knowledge%20Base%20screenshots/20240920%20Add%20account%20Microsoft%20Auth.png?width=392&height=359&name=20240920%20Add%20account%20Microsoft%20Auth.png)

- Select **OK** to give access to your phone's camera if asked

![20230824 Microsoft authenticator - step 4](https://knowledge.exizent.com/hs-fs/hubfs/Knowledge%20Base/Knowledge%20Base%20screenshots/20230824%20Microsoft%20authenticator%20-%20step%204.png?width=314&height=563&name=20230824%20Microsoft%20authenticator%20-%20step%204.png)

- Choose the option that says '**Or enter code manually'**

![20230829 Microsoft authernticator Manual code](https://knowledge.exizent.com/hs-fs/hubfs/Knowledge%20Base/Knowledge%20Base%20screenshots/20230829%20Microsoft%20authernticator%20Manual%20code.png?width=316&height=596&name=20230829%20Microsoft%20authernticator%20Manual%20code.png)

- In the **account name** field, enter **Exizent**
- In the **secret key** field, enter the long code displayed on the Exizent MFA setup screen

![20230829 Manual code entering details](https://knowledge.exizent.com/hs-fs/hubfs/Knowledge%20Base/Knowledge%20Base%20screenshots/20230829%20Manual%20code%20entering%20details.png?width=336&height=193&name=20230829%20Manual%20code%20entering%20details.png)

- Click **Finish** and a MFA one-time code will be displayed on your app screen
  
  ![20230829 Microsoft authenticator code view-1](https://knowledge.exizent.com/hs-fs/hubfs/Knowledge%20Base/Knowledge%20Base%20screenshots/20230829%20Microsoft%20authenticator%20code%20view-1.png?width=501&height=238&name=20230829%20Microsoft%20authenticator%20code%20view-1.png)
- Enter the **six digit code from your app**, as requested on the MFA setup screen on the Exizent log in page and your set up will be complete
  
  ![20230830 Exizent enter MFA code view-2](https://knowledge.exizent.com/hs-fs/hubfs/Knowledge%20Base/Knowledge%20Base%20screenshots/20230830%20Exizent%20enter%20MFA%20code%20view-2.png?width=688&height=508&name=20230830%20Exizent%20enter%20MFA%20code%20view-2.png)

💡 The one-time code in the authenticator app will reset every 30 seconds - there is a timer next to the code indicating how long you have left to enter the code until a new one is generated

- Go to the Exizent [login screen](https://legal.exizent.com/)
- Enter your username and password and an MFA pop up window will appear requesting a new one-time code from your authenticator app to sign into the platform
- Look to your app to get the code and when you enter it, you have the option to tick  'remember this for 30 days' if you do this, you will only be asked for a code every 30 days and f you do not choose to remember the device, you will be asked for an MFA code upon every log in
- Complete work on your cases in the Exizent platform as normal

💁 Please see our [FAQs](https://knowledge.exizent.com/faqs-for-multi-factor-authentication?hsLang=en)for more MFA guidance 

👷 Our team are regularly making improvements and adding new features. Some things may have changed since this guide was written as functionality gets even more fabulous. If you need further assistance, please contact the Customer Success team who are always happy to help

🖥️ **Chat to us** through the knowledge base - click the chat icon in the bottom right corner of this page

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