This article explains what to do if your colleague hasn't received their invite to join the Exizent platform.
After inviting your colleague to the Exizent platform, they should receive a Join us on the Exizent platform email which includes a Set up my account link.
If your colleague hasn't received this email, please ask them to check their junk/spam folder for our email. If it isn't there, check their email address is spelled correctly:
- Go to Team overview
- Locate your colleague's name and check their email address
- If their email address is correct, you can resend the invitation
- Locate your colleague's name and click the three dots at the end of the row and click Resend invite
❗ If their email address is wrong you will need to invite them again using the correct email address. This article will guide you on how to do this: How do I invite colleagues?
❗ If you are still experiencing issues, please Contact Us for further assistance
👷 Our team are regularly making improvements and adding new features. Some things may have changed since this guide was written as functionality gets even more fabulous. If you need further assistance, please contact the Customer Success team who are always happy to help
🖥️ Chat to us through the knowledge base - click the chat icon in the bottom right corner of this page
☎️ Call us on 020 8152 2902
✉️ Email us on support@legal.exizent.com