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My colleague hasn't received their invite or their link is not valid

This article explains what to do if your colleague hasn't received their invite to join the Exizent platform or the link is no longer valid.

After inviting your colleague to the Exizent platform, they should receive a Join us on the Exizent platform email which includes a Set up my account link.

If your colleague hasn't received this email, please ask them to check their junk/spam folder for our email. If it isn't there, check their email address is spelled correctly:

  • Go to Team overview
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  • Locate your colleague's email address under the Pending invitations tab
20260909 - Pending Invitations
  • If their email address is correct, you can resend the invitation by clicking the Resend button next to their invite

✉️Resending an invite creates a brand new invite link that is valid for 7 days and any previous links will stop working

  • You can also copy the invite link and send it to your colleague directly via email or message, by selecting the Copy link option

❗If the email address is wrong, click the three dots on that row, and choose to Delete invitation, before adding a colleague again with the correct address

🔊 If you are still experiencing issues, please Contact Us for further assistance

  • An invite link can become invalid if it has already been used, the invitation has run out (links last for 7 days after being sent), a newer invite link has been sent or a pending invitation has been deleted

20260909 Invitation Link not valid

💫If your colleague already has an account registered, they will need to use the sign in page rather than the registration invite link

  • A new link will need to be sent if a a colleague gets a message to say the invitation link is no longer valid, and they are not already registered on the platform 

👷 Our team are regularly making improvements and adding new features. Some things may have changed since this guide was written as functionality gets even more fabulous. If you need further assistance, please contact the Customer Success team who are always happy to help

🖥️ Chat to us through the knowledge base - click the chat icon in the bottom right corner of this page

☎️ Call us on 020 8152 2902

✉️ Email us on support@legal.exizent.com