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Why is my colleague's user status still pending?

Help when inviting colleagues to join the platform.

When you invite a colleague, they appear under Pending invitations on your Team overview page. Their status will remain pending until their account set up is completed.

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⏰ No response? Use Copy link on their row to send them the link directly, or Resend to email them a new invitation.

⚠️ Invitations last 7 days, and resending stops the previous link from working.

To finish setting up, your colleague needs to:

  • Click the link in their invitation email
  • Choose a password
  • Set up their authenticator app
  • Fill in their details

Once they have done all of that, they move out of Pending invitations and into your Colleagues list, where you see their name, user type and an active status.

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👷 Our team are regularly making improvements and adding new features. Some things may have changed since this guide was written as functionality gets even more fabulous. If you need further assistance, please contact the Customer Success team who are always happy to help

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☎️ Call us on 020 8152 2902

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