Help when inviting colleagues to join the platform.
In the Team overview page, you can see each user's status in your company:
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Pending means that an invite has been sent but the user has not yet accepted and registered
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Inactive means a user is deactivated and can no longer access the platform
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Active means that the invite has been sent, accepted and the user has registered
If your colleague’s status is still Pending it is likely they haven’t created their account yet following the invitation you sent. You can encourage them to create their account by resending their invite. To do that:
- Go to the Team overview page
- Locate your colleague's name and click the three dots at the end of the row
- Click Resend invitation
- If your colleague hasn't received their invite, try following some of the hints and tips here.
👷 Our team are regularly making improvements and adding new features. Some things may have changed since this guide was written as functionality gets even more fabulous. If you need further assistance, please contact the Customer Success team who are always happy to help
🖥️ Chat to us through the knowledge base - click the chat icon in the bottom right corner of this page
☎️ Call us on 020 8152 2902
✉️ Email us on support@legal.exizent.com