Help troubleshooting user statuses when inviting colleagues to join the platform.
In the Team overview page, you can see each user's status in your company:
If your colleague’s status is still Pending it is likely they haven’t created their account yet.
💡 Pending means that an invite has been sent but the user has not yet accepted and registered
💡 Active means that the invite has been sent, accepted and the user has registered
You can encourage them to create their account by resending their invite. To do that:
- Go to the Team overview page
- Locate your colleagues name and click the three dots at the end of the row
- Click Resend invite
If your colleague hasn't received their invite, try following some of the hints and tips here.