Why am I unable to create a case?

This article provides you with possible reasons you may be experiencing issues when trying to create a case.

• When you first log in to Exizent you will come to Your overview
• To create a case, click on the Create Case button on the right hand side
• If you are unable to select the Create Case button, it's most likely your user account has been set to delegate permissions. Delegate users are unable to create cases. What are the different permission levels?

To check which permission level you have:

• Click on the menu icon at the top right of the screen
• Click Team overview 

• Within Team overview you can look for your username or use the search bar function and then check the permission level to the right hand side of your user details:

• If you are a delegate this means you are unable to create cases. In order to change permission levels, a user with company admin permission levels will need to change these for you. Check the Team overview page to identify the user(s) with Company Admin access and ask them to update. They can follow this useful guide here to give you the access you need

If you are a case owner or company admin then you should be able to create a case. Exizent works best using either Microsoft Edge or Google Chrome. If you are using a different web browser, please switch to either Edge or Chrome and try again. What browser am I using?

If you try the above and are still experiencing issues, please contact us and we'll be happy to help.