How do I set up MFA using a Desktop Authenticator Application

In this article we will advise how you can download a desktop authenticator application in order to setup Multifactor Authentication (MFA) on your Exizent account

Overview

• The key principle of multifactor authentication is that it should involve a separate physical device from the one you are accessing the service on, to add an extra layer of security.
• While many users opt to use their mobile phones for convenience, there are alternative options that meet this requirement, such as Desktop-based authenticator applications
• These can be installed on your work computer or another device you prefer. They function similar to mobile apps but keep everything on your desktop. 

• This option maintains the security benefits of MFA while allowing you to avoid using your personal phone. 

Setting up MFA on your Exizent Account via Desktop-based authenticator applications

• When you receive notification MFA has been enabled on your Exizent account, login to the Exizent platform
• After clicking Sign in you will see the pop up screen below to setup MFA on your account:

• Please then select and download your chosen Desktop-based authenticator application - we have chosen WinOTP Authenticator for this example
  
  
  
  
• In the Service field - enter Exizent
• In the User field enter your company/work email address
• Click trouble scanning on the Exizent log-in page and you will receive a long code which should be copied and pasted into the Code field 
• The example below is for WinOTP Authenticator

• Enter your one-time code from your chosen authenticator
• Go to the Exizent login screen
• Enter your username and password and an MFA pop up window will appear requesting a new one-time code from your authenticator app to sign into the platform
• Consult your authenticator app to obtain the code, enter in the Exizent platform and choose Continue to sign in
• Complete work on your cases in the Exizent platform as normal