MFA is an extra layer of security to your Exizent account
π Our MFA functionality works with 3 popular authenticator apps as below and will also work on a Desktop-based applications if required
β οΈ Please do not scan the QR code on the login page on Exizent via your phone's camera, this is to be scanned via the app of your choosing. Instructions in article links below
MFA set up:
- Ensure you have registered your company on the Exizent platform and invited all relevant users. See Registration and Invite users for help with this
- The first time or every 30th day you sign into your Exizent account you will be presented with a Secure Your Account screen with a QR code and a space to enter your one-time multifactor authentication code
- Choose an authenticator app to download
πThe articles below provide some assistance setting up each of the supported authenticator apps if you need help:
- Once you have chosen an authenticator app, you can setup MFA by scanning the QR code or choosing the Trouble scanning option to generate a manual code
- When the one-time code for setup has been entered, you will receive notification that MFA setup is complete
- Navigate to the Exizent login page, enter your username and password and when the MFA pop up window appears requesting a new one time code from your authenticator app to sign into the platform, go to your authenticator app to obtain the code, enter this in the Exizent platform and choose Continue to sign in
- Complete work on your cases in the Exizent platform as normal
π‘ Note you can choose to tick the option to "Remember this device for 30 days" to prevent you having to generate a one-time MFA code every time you login to the platform
π· Our team are regularly making improvements and adding new features. Some things may have changed since this guide was written as functionality gets even more fabulous. If you need further assistance, please contact the Customer Success team who are always happy to help
π₯οΈ Chat to us through the knowledge base - click the chat icon in the bottom right corner of this page
βοΈ Call us on 020 8152 2902
βοΈ Email us on support@legal.exizent.com